If not, the user would be notified by email when a workaround becomes available.
In this way, users would have an incentive to use the official bug reporting system and submit high quality bug reports.
With small companies you can do that, usually bug reports can be sent through email directly to a person that will review it, and you can just ask for a workaround once it is available. That won't work with bigger companies, though, unless they are unusually invested in customer support.
Because of that, at least a minimal amount of investigation is necessary to be able to determine what, if any, workaround is available for that particular user's situation.
That means that a conversation with support is necessary.