Human psychology of non-AI-native users
Many of you are building AI for non-technical solutions ... legal etc. How are you dealing with the human psychology of users having to correct behavior that was described before every once in a while ?
I am building in finance, where workflows dominate - ie if A then B, but if ~ A then C then D etc. Configuration is a major challenge, but AI helps in getting there, but ever so often as you know - LLMs to the wrong thing even though they had been told many times over before. Users tend to abandon the interface and then manually make their updates. Is there a user interaction model to get the user to stay engaged ?