HACKER Q&A
📣 skicoachapp

When does changing pricing models break user trust?


I’m curious how people here think about this.

Many apps start with a one-time purchase. Clear deal. You pay once, you own the features.

At some point, the business model changes: subscriptions are introduced, and features people already paid for disappear or become locked behind a new paywall.

I understand why subscriptions exist. Recurring revenue makes products easier to sustain.

But from a user perspective, this feels like changing the rules after the fact. Not a price increase for new users — but a retroactive change for existing ones.

I recently added GPX import to a project I work on, specifically to avoid data lock-in. The idea was simple: even if someone stops using the app, their data should remain usable elsewhere.

This raised a broader question for me:

• Is it ever acceptable to change the deal for existing users? • Where is the line between sustainable monetization and broken trust? • How do you think about “ownership” in software you paid for once?

Genuinely interested in perspectives from founders and users.

  👤 JohnFen Accepted Answer ✓
> At some point, the business model changes: subscriptions are introduced, and features people already paid for disappear or become locked behind a new paywall.

If this happens, trust is immediately broken. They have taken away something I paid for. It's a kind of theft.

> Is it ever acceptable to change the deal for existing users?

Not for one-time sales. If it's an ongoing contractual arrangement, like a rental, then its' acceptable to change the deal when the contract renews or on terms agreed to in the contract.

> Where is the line between sustainable monetization and broken trust?

There is no tension between those two things. If you make promises, don't break them and there won't be trust issues.

> How do you think about “ownership” in software you paid for once?

If I have paid for software without the terms being a rental from the start, then my expectation is that I will be able to continue to use the software forever (or as long as I have machines that can run it).

I don't expect to get free updates. If I want an updated version, I expect to buy it. There's a gray area here about security updates, though. A good company will provide security updates at no charge, and feature updates separately for a charge.

👤 bobby_lea
I see this happen so frequently, and my co-founder and I are grappling with exactly this issue. Our model will rely on subscription rev for a good portion of total rev once we are at full capacity, but we won't be there at launch. The approach we are taking now is deliberately holding back from V1 and V2 the features that we think will be the real value-ads that will entice paid memberships. That way, instead of asking people to pay for a think they previously got for free, we will be adding new features and asking people to pay if they want more - or stay on the free membership and continue doing what they are already doing.
👤 nitwit005
The two most prominent companies to do this were Microsoft and Adobe, but they actually still do have some one time purchase options remaining. They just stopped advertising them, and made them hard to find on their website.

MS Office: https://www.microsoft.com/en-us/microsoft-365/p/office-home-...

Adobe Elements: https://www.adobe.com/products/elements-family.html

Also, I have to be frank that both companies are trying to scam people with the subscriptions. Try a full month free, and if you forget to cancel get stuck paying for a full year. The scamming has damaged their reputation more than the actual subscription model.

👤 hollow-moe
The "old" model is the best IMO. Sell the software once with like 1 year of updates, and then the user can keep their software at an old version or can pay some amount to get the new version / another year of updates. If you wanna make it look like a subscription ask for a fixed fee first and then a small amount every month but then you don't get to keep the software on unsubscribe (or if you really want to play nice allow to keep using "old" version after defined subscription time like a year or smth)