???
anyways I explained to them why there's a gamification aspect in the app and users level up after a task they do. Then they agreed that its fine to have a login option, but sent a new error.
now I'm on submission 8. fingers crossed this is the one.
†my favourite was that on one of our menu screens the bottom button was slightly obscured by the tab bar at the bottom, so of course that was a failure. I'm not sure when they started this sort of semi-QA type of service, but I suspect no one asked for it.