Here in the UK, I had an airline hold a substantial amount of my money hostage and they refused to engage in a discussion to allow me to get my money back. I spent ~30mins filling out a small claims court application, paid the obligatory £115 fee, and a few weeks later the airlines lawyers contacted me offering me my money back along with a decent amount of compensation.
Equally, I've witnessed people pursue employment tribunal claims against their employer here in the UK, only for the process to take years, the preparatory effort being enormous, and the outcome being a positive judgement in their favour along with an insultingly meagre financial award. For some, that's still worth it purely for the vindication and validation.
There would need to be significant amounts on the table before I'd start a court proceeding against a business.
I have had to use the court gor an eviction, but it took a long time, cost money, and we didn't get anything back. Even then it's a last resort - usually we just offer the tenant a pile of cash to move out. (It leaves a bad taste, but is cheaper and faster than a court eviction.) The long term solution is to pick better tenants.
In business you can't stop someone taking you to court, but you can make every effort (aka give them money) to make it go away.
I dealt with such case and won legally but did not win anything economically.