I'm studying if there is any strategies to compensate the loss of these conversations in remote working and do people really need a new strategy. So, I have a few questions do ask.
1. Do you miss these conversations? Back to the in-office time, when do you usually have a spontaneous chat that is interesting and also meaningful to your work? (eg. After a conference)
2. In remote work, have you tried to restore these moments? What did you do? Is it working well?
We tried having daily "tea break" calls and weekly "Friday drinks" calls, but attendance was so low that we just cancelled them.
Amongst people who were already friendly we still have private group chats in our work Slack, but the number of conversations is obviously far lower than when you're all in the kitchen making breakfast or tea in the morning.
We had a conversation about why the daily and weekly open conversation calls weren't working, and the resounding answer was they they felt like enforced fun. It's just not the same as meeting someone in a corridor or on a smoke break or in the kitchen.
Whilst I do miss going out for a coffee or some such, I'm finding that I'm actually enjoying the social side of working remotely a lot more than the forced socialisation that was occurring physically in the office.
I'm now working remotely, but sharing an office together with friends (we're hanging out together anyways, so still makes sense in terms of isolating). We have lots of conversations, help each other and give spontaneous lightning talks on how to use $tool better.
I think having people around you is important, people that encourage and help you develop yourself.
I worked as a contractor in the office and never really thought about it. Like I had conversations with people in the break roomwhere they know me maybe because they see me talking to my boss but I don't know who they are or what they do. Or I overhear people talking about their work and I got to catch a glimpse of what they do (I wrote internal web applications they used so this was useful information to me).
I'll never admit this, of course. I don't like being in the office. I'd rather work from home forever. I think all I'm missing is a decent fiber gigabit (symmetric up and down) connection (for me and everyone else) and I should be good.
2) Yes, and I have A LOT. Predicate- I’m the tech lead, so it helps I can set team culture. However, here are some things that help- a) pick up the phone after the 3rd IM. Instant messaging and Teams/slack channels are great, but they partially eliminate the spontaneity you are talking about. If I’m more than 3 messages into the conversation, I pick up the phone and call (if both parties can talk). And once the immediate problem is over I don’t hang up. I ask how things are going, ask about family, tell them I have this cool new idea, etc. It builds trust and pretty quickly we get to feel comfortable bouncing ideas off each other.
b) I’ve expanded my network via shared interests. I run a “app development” book club. I run a series of meetings where people do a quick presentation on their non work passions and then we chat. I volunteer for side projects and charity work. All this is remote. And, importantly, I follow up with people I find interesting for 1-1s.
C) I consider the time spent in A and B just as much a part of my job as writing code or managing the backlog. It turns out, being on-site generates a lot of unplanned and invisible work- those talks in the kitchen, the pre and post meeting jokes and follow ups, the afterwork drinks. That all is WORK. Fun work, but also unplanned and untracked work. Going remote reduces the amount those activities happen, so you have to become more conscious about making time for it. People new to remote working (myself included) will often feel guilty about doing socialization activities in a deliberate manner (like purposefully making small talk after a call) even if they really think about or measure their time spent the amount they are engaged in those activities are way down. Don’t feel guilty for “slacking” with you coworkers. It’s actually part of the job.
Note- I do work slightly longer hours than I did before going remote, but I feel it’s more than made up for by time spent commuting or at volun-obligatory happy hours and events.
Oh, one last thing- try to keep ad how meetings to 4 or less people. You couldn’t fit that many in your office, but it’s almost impossible to socially engage with more than that on a video call.
There are not that many random conversations in the office normally. Open plan so everyone has headphones on and conversations are via Slack even before Covid.
I think what makes it work is that since we just finished straining our brains to solve a problem, the relaxed post-discussion time helps refresh the brain and allows for fresh ideas to subconsciously come in.
At the office, we usually had such spontaneous conversations around lunchtime, and they were sometimes work-related and sometimes not.
2. From time to time. When I want to talk to someone, I use one of our remote communication tools to have a text chat with them. Some prefer to use a voice chat or telephone call instead. Either way works fine.
- You're not interrupting someone / taking up their whole time. If you have a thought, they can wait until they're free to reply, and if you're both free at the same time you can have a good conversation. But you were still able to write out and communicate the thought.
- More people can join and provide input. I can always talk about things with a couple folks on my team, but it's super valuable to have someone from another part of the company pipe up and say "Hey, what about this" without having to consciously think of inviting them (and interrupting them, see the above point - the way to do this in person is to have extremely large "user group" meetings that are low value for their opportunity cost for most of the attendees).
- I can easily find people in other parts of the company / work across teams because teams tend to be in physically separate locations. It's super easy for me to run something past someone who works in the other building; it would take about 10 minutes of my time total to go there and back, and then I'd have to hope they're at their desk.
- This is something of a mixed blessing, but conversations are logged, so you can reference them later. To the example you give about chatting about things after a conference, I tend to write up what I've learned or ideas I've followed on and put them into Slack pretty quickly, with the expectation that we'll have a conversation about them at some later point but not immediately.
What I've been trying to do is to expand all of this and drive even more conversations to Slack. (To be clear: have the conversations in existing public channels, not in DMs, and avoid tagging people in. Also, do not expect people to read any particular conversation. Slack has a pretty good search feature, so if they ask about something later, link them to the previous discussion. I'm not at all advocating that you take up people's time with pings on Slack.) We do also have occasional video calls for higher-bandwidth conversations, but I've found they work best when they're structured as accelerators to an async written conversation and not as discussion forums in their own right.
Different things work for different people. Always-available group video call works for some for example. Don't expect any universally-right solutions though since they depends on the people. Some won't be interested and that's fine. They would probably skip an in-person conversation too.
On a Tuesday morning we have a get together for the whole team, we have a chat about the current issues we're having and what we've been working on. Normally goes on for about 90 minutes and this seems to keep us generally on the same page. This is our only real 'scheduled' meeting, other ad-hoc ones can happen but its not all that often.
Beyond that we rely on slack. We have a channel for things we want to celebrate, where we can all share on the wins. We also have department specific channels for general updates on things others should probably know for that topic. Sales, Marketing, Engineering, etc. We try to keep the general chit chat out of those so there isnt too much noise. If something goes back and forth a bunch of times we just start a zoom chat and people who want to jump in will do.
Then we have the smaller group DMs that are just the people we'd normally chit chat with as the day goes on. As long as you get your notifications set right so its not bing bong-ing all day then it can be nice to chat sh*t with each other sporadically throughout the day.
Maybe this is a creative destruction success story, but the informal nature of all these discussions prevented me from having the chance to gather and present information on my work.
Additionally, when layoffs started a bit later, every single "How is it going?" felt like it could end up tipping the scales, which made every trip to the bathroom a stressful gauntlet
2. using video chat often helps. once I had a longer video conversation with somebody to get to know each other it is much easier to go ahead thinking about things only in a few chat lines. mostly it helps also to be informal with language and plain with concepts in chats
1. I have had some meaningful conversations while WFH, but only with direct team-members, and only people I knew while in the office. I used to sit next to a guy in another org who was really interesting, and since WFH started I don't see/hear him at all.
2. My large company had a relatively successful transition to full WFH, but as time goes on and we hire new people, I foresee a lot of trouble in maintaining healthy team dynamics. It seems like a lot of the success in the transition was based on the presence of already existing, successful teams. I wonder if teams would develop and mature with the same success if they began in a full WFH setting.
1. Do you miss these conversations? Back to the in-office time, when do you usually have a spontaneous chat that is interesting and also meaningful to your work? (eg. After a conference)
Yes usually when I've learned something or am working on something that excites me, if i see a coworker i respect or am friends with, i usually strike up a conversation about that topic.
2. In remote work, have you tried to restore these moments? What did you do? Is it working well?
Hard to do, don't really have any real cues as to what frame of mind the other person on the other side is. Are they busy with something that is pressing? Do they have to pick up their kids in 5 mins?
We have however done a few remote team building challenges, which I was prepared to hate - but actually they've been really enjoyable and have certainly lead to some better friendships being formed ! If you office or workplace offers them out then I would highly recommend them, even if it seems like your personal idea of hell !
So to answer the questions: I don't miss them because I didn't lose them, and it has worked great -- our team is the highest performing one with the least amount of cabin fever. The reason why it's successful is because it isn't management-driven "mandatory talk time." It's just a bunch of people hanging out.
2 – I sometimes write spontaneous e-mails unrelated to my current work. I usually address them to more than one person. Works well for me. Sometimes people like it and either me or someone else implements that after figuring out the details. Other times someone explains why it won’t work and I learn a lot of new stuff from adjacent areas.
This strategy doesn't work for a lot of people because I think most people think of it as awkward when if you word it friendly enough people understand this would be more normal in the office.
It’s very distracting, actually. In an office, it’s easier to say come back later and you’re less likely to be interrupted.
That and having an understanding that everyone has ups and downs especially as we will face into winter and the uncertainty around what that means. In an odd way I've learned more about the team than I would have if we were in the office.
Mumble would be the open source alternative.