* Website with good UX and handy features like CSV exports * I'd like to avoid ATM fees * Accepts direct deposits - I imagine all banks do this * Support outbound ACH transfers * A US based call center - or at least a well trained offshore call center * Paper checks
Not a factor * I do not have to worry about maintaining a minimum balance * I'd rather better service than a good interest rate on my deposits
Red Flags? While shopping around, are there any red flag anti-features that I should try to avoid?
Are there any specific banks that I should avoid?
Final note: I've done a bit of reading on sites like Nerd Wallet and Bankrate. But their reviews don't really provide the knowledge that I am looking for.
I'm looking for testimonials from actual customers. I am not looking for blog content written for the purpose of generating affiliate link revenue.
The big thing that I like are alerts for charges over a certain amount. A few years back, I was using TD Bank and I happened to check my online account one day and noticed an $1800 withdrawal that I didn't make (I got lucky, because I don't check the account that often). I called them up and they said it was a mistake, but wouldn't explain how or why it happened. Well... no thanks... given that you pay me close to 0% interest anyway, I'll give someone else the privilege of holding my money. Since then, I maintain a minimal deposit at TD because I like having a bank with physical locations and moved the rest to Ally. Ally is nice, because anytime I have a transaction over $100 (which is an amount you can customize), I get a text message, so any funny transactions are noticeable right away (not that there have been any). This feature is a must-have for me now.
I'll try again, since I can't edit the original post.
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I'm shopping for a new checking account.
My only requirements are
* Website with good UX and handy features like CSV exports
* I'd like to avoid ATM fees
* Accepts direct deposits - I imagine all banks do this
* Support outbound ACH transfers
* A US based call center - or at least a well trained offshore call center
* Paper checks
Not a factor
* I do not have to worry about maintaining a minimum balance
* I'd rather better service than a good interest rate on my deposits
Red Flags?
While shopping around, are there any red flag anti-features that I should try to avoid?
Are there any specific banks that I should avoid?
Final note
I've done a bit of reading on sites like Nerd Wallet and Bankrate. But their reviews don't really provide the knowledge that I am looking for.
I'm looking for testimonials from actual customers. I am not looking for blog content written for the purpose of generating affiliate link revenue.
I believe schwab might still let you request physical security tokens.
I like to avoid all of the bailout banks. These guys invested customer money irresponsibly and had to be rescued by the federal government: https://money.cnn.com/news/specials/storysupplement/bankbail...
I ended up using schwab.com and have been happy with them so far. (Until recently I was with etrade, but they were bought out by Morgan Stanley.)