the app seems to be lacking even Basic Q/A in lot of things, for example a simple download feature they have is not downloading anything and if we minimize it the download restarts , it works very unpredictably.
so my question is how a Big org like amazon that produce stable platforms like AWS, but at the same time produce a mediocre products like this
what structure they have in terms of engineering, that's making this differences?
I would recommend giving feedback using a bug reporting or feedback dialogue if it exists in the app. (I have no idea I don't use Windows at home and have never used the app.)
If you downloaded the app from the Windows App Store, you could leave a review there and might get developer contact info for feedback there too.