HACKER Q&A
📣 ian0

Example of a chatbot in a business use case that doesn't suck?


Honest question, genuinely curious. Ive never ever seen something that rivals an FAQ, never mind a human.

The best I can seem to find gives a list of clickable links (like a telegram bot) but at that stage its like your designing 1990s WAP pages so may as well just bite the bullet and make it a website.


  👤 hargup Accepted Answer ✓
https://experience.helpshift.com/free-trial/

Helpshift provides chatbots for customer support. We realized a fully automated experience doesn't work, so focus on automating tedius stuff so that the human agent can focus on part which actually require a human agent.


👤 sunnyhan
Drift's NLP for customer service workflows ends up being pretty nice.

https://www.drift.com/automation/


👤 gavribirnbaum
Sales sequences. We are building this chatbot for LinkedIn outreach. You can check it out at https://wcurl.io