Gandi have lost my domain name, what do I do?

Question

I've had the domain name "incoherency.co.uk" for over 10 years.Some time last year I tried to transfer it from 1and1 to Gandi, but it seems to have got stuck in limbo.The WHOIS records show that Gandi have it, but it doesn't appear in my account on Gandi.Now what I'm seeing is that the domain expired on 17th of June, and Gandi seem to have removed my nameserver glue record on 17th of July (2 days ago).As a result of this, my website and email are now both unavailable, including the email address that Gandi have on file for me.Gandi's support form allows you to specify an alternative email address, which I have done, but so far I'm not getting a reply from them.I called the only phone number I could find for Gandi, but it just directs you to use the online form and there is no way to reach a human.What is the fastest way to get my domain name back?

viraptor · Accepted Answer

Maybe there are more official ways to try, but there's always the Twitter escape hatch. Try the main account https://mobile.twitter.com/gandibar and make some noise with engineers you can find working there.I wouldn't normally recommend it immediately, but it really looks like they try to hide any interactive support channel.

johnfc2020 · Answer

Contact the Switchboard number for Nominet.uk, as they run the .uk domain system. They also have a domain resolution service for cases such as this.

jstanley · Answer

johnfc2020: thank you, this was really helpful.Nominet explained to me how I can transfer the domain out of Gandi and into another registrar without Gandi's assistance. I am now trying to transfer it to Namecheap.