HACKER Q&A
📣 strppalt

Alternatives to Paypal and Stripe


Working for an e-commerce co.

Both Paypal & Stripe have frozen funds due to fast/"unusual" growth. Terrible customer service and no recourse to unfreeze funds with one caused us to switch to the other. The other proceeding with same playbook.

Looking for recommendations for a payment processor alternative with good enough customer service to avoid issues above.


  👤 edwinwee Accepted Answer ✓
Edwin from Stripe here. I’m sorry for the trouble—could you email me at edwin@stripe.com and I can dig into this? (There may be times we have to evaluate how much credit risk a business poses, but we wouldn’t freeze an account just for growth–in fact, we encourage it.)